As someone who's been hacked in an online game (World of Warcraft) and lost all my stuff, I know it can be distressing. It feels like a violation, as if someone forcibly taken something you deeply care about. But it's important to remember that it's reversible, especially if you follow this advice.
The first thing to do is stay calm. If you've been hacked, accept the situation and get to work reporting it. If you can, log into your Battle.net account and change your password, as this will stop the hackers coming back and interfering with the restoration process or, even worse, accessing your billing details.
Occasionally, you won't be able to do this straight away. You'll try to log in after being hacked and be greeted by the news that an authenticator has been placed on your account. It's a despicable thing to do, but many hackers activate authenticators as they get to work so they can redistribute your stuff undisturbed.
“If you're especially impatient, you can phone customer support, but be prepared to have identification to hand.
If this is the case, contact Blizzard. As we reported earlier, there's apparently been a spate of hackings recently which may mean it takes a while to sort your issue. But it will be sorted. If you're especially impatient, you can phone customer support, but be prepared to have identification to hand. I had to scan in a copy of my passport and email it to them to prove it was me, but after that I had my WoW character and gear back within the hour.
As a caveat, while your character may be restored, there's no guarantee it'll be in quite the state you left it. Often a 'rollback' is performed, returning your character to the state it was in a short while ago, and this can result in a loss of progress and items.
Once you've got your account and possessions back, you need to make sure you don't get hacked again. One of the best things you can do is add your own authenticator, which can be downloaded free for iPhones or Android or bought in physical form from Blizzard. It's pretty much a given that you will at some stage be the recipient of phishing emails from dubious characters purporting to be Blizzard needing your password; delete them, and always go to Battle.net to log in manually and check all is well.
Finally, it may seem like overkill, but some people recommend using Firefox to browse the web with the 'NoScript' add-on running. A few years ago an advert embedded in a popular Warcraft database site contained a keylogger virus that was downloaded when vulnerable players moused over it. It hasn't happened since, but if you've been hacked you're probably willing to go to extremes for a bit to make sure it doesn't happen again.
It’s not pleasant to be hacked, but if you know what to do, it shouldn’t inconvenience you for too long. Keep an eye on Blizzard’s forums to see how the Diablo situation develops.
Source : http://www.ign.com
No comments:
Post a Comment